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Technical Support Agent

As a Technical Support Agent at Bambora DevCode you have a key role in our payment team. You will be working with our two state of the art products, PaymentIQ and AccountIQ, handling technical support issues raised by our clients and act, respond and deliver high value support.

DevCode Payment is a software company specialized in payments and reconciliation. We have extensive experience in the field of online gaming transactions and we have some really exciting clients using our payment and reconciliation services. We have implemented payment solutions from all around the world, meeting the highest requirements on availability, performance, security and flexibility.

JOB DESCRIPTION & RESPONSIBILITIES

  • Monitor ticket queues and alerts to resolve issues, receive and reply to support requests through helpdesk application
  • Provide timely response, meeting all defined service level agreements and ensuring resolution to all reported issues
  • Interact with Key Accounts by establishing business relationships with resources at the account
  • Create and update system support technical documentation

CHARACTERISTICS

  • Solution-driven with a strong analytical ability
  • Incredibly service minded with a great interest and understanding in technology
  • Truly flexible; able to shift tasks and priorities in a big way at the drop of a hat

QUALIFICATIONS

  • Previous experience as a Technical Support Agent both onsite and remote
  • Strong customer service skills
  • Fluent in English and Swedish both written and spoken

Meriting

  • It’s nice, but not required, if you have insight in Java, SQL, HTML, CSS, JavaScript, Eclipse or Git
  • Previous experience of the payment industry

Please send us your job application and CV as soon as possible as we are reviewing all applications consecutively. We can’t wait to hear more about your passions and skills!

Become a Bamborian

Bambora is a global payments company that is dedicated to making payments easier, both for businesses and consumers. Founded in 2015, Bambora has challenged the payment industry by offering merchants everything they need to accept payment, either in-store or online, in one package with transparent pricing.

Today, Bambora helps over 125 000 merchants in 65 different countries to accept payments, and 3 000 new merchants join every month. Bambora handles transactions worth 55 billion euros annually, and since 2017, Bambora is part of Ingenico Group, one of the world’s largest payment companies.


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Vasagatan 16
SE-111 20 Stockholm Directions

Malta

Triq Elija Zammit
STJ3150 St. Julians Directions

OUR VALUES: The 4B´s


Be bold

We encourage all employees to make decisions and stand confidently behind them.

Be passionate

We’re excited about the future of our business and the commitment it will take to build it.


Be collaborative

We embrace our partners and work together to find solutions that are beneficial to all.


Be responsible

We accept full responsibility for our role in the world and the actions we inspire.

 

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