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Business Transformation Analyst

Business Transformation Analyst

Bambora is a global payments processor with a strong presence in the Pacific, Europe and North America. Our shared mission as part of the Ingenico Group is to help businesses grow by simplifying how businesses accept payments, an evolving industry always in an exciting state of flux. Today, we help 126,000+ merchants in 65 countries achieve by delivering innovative solutions. We do payments, so they can do business!

About the Role:

We’re looking for a fantastic Business Transformation Analyst to join our Operations team. You’ll play a key part in Bambora’s business transformation; mapping out our customer journeys, transforming our internal processes and optimising our business from within. You’ll be excited to join Bambora’s dedicated community of payment industry innovators, engineers, marketers and system developers and ready to face challenges head on. With plenty of intriguing tasks to undertake and countless opportunities for personal development, you can enjoy making your mark based in either our Sydney or Melbourne office, where there's great team spirit, plenty of socials and always something on the go!

Areas of Responsibility:

  • Deliver efficiencies across the business through process optimisation, and a focus on automation and creating visibility and transparency to the way we work and business performance.
  • Creating a shared understanding of what the business is aspiring to achieve using appropriate techniques such as workshops, story maps, process maps, dashboards, reporting, and other visual tools.
  • Deliver all reporting needs for the Pacific Retail business both internally and for clients and customers. 
  • Conduct workshops with stakeholders across the business to understand key pain points, areas of concern / frustration, and work with them to develop solutions to improve processes and ways of working.
  • Ensure business process optimisation is delivered in consultation with key stakeholders and enables scalability across business operations
  • Map risk and obligations to the respective business processes and controls
  • Determine business requirements and define solutions to address business, process, information and systems challenges, improvements or changes.
  • Identification and documentation of operational gaps
  • Communicate and escalate if any issues arise or deliverables cannot be met and request assistance, if required, to ensure deliverables are met.
  • Produce business cases to support investment decisions
  • Deliver monthly and ad hoc client and internal reporting using excel and Power BI. Optimise and enhance current reporting capabilities and output.

Behavioural Competencies:

  • Hungry to be a part of a high performing team that hold one another accountable to achieve results
  • Clear and effective communicator with a strong attention to detail
  • Strong analytical and problem solving skills 
  • Ability to deliver multiple projects at once - can work under pressure and to tight deadlines. 
  • Proactive, self-starter with a positive, roll up your sleeves attitude. 
  • Can build effective and collaborative working relationships to achieve results
  • Ability to put the customer, whether they are external or internal, at the core of what you set out to achieve.  


  • Payments experience is desirable
  • Minimum 3 years hands on services related industry experience is required
  • Experience in business requirements gathering, process mapping and process improvement.
  • Working in an environment that is transforming is required
  • Advanced skills in MS Office suite (Excel, PowerPoint, Visio, Word).
  • Using Power BI or similar BI tools is essential
  • Experience with Zendesk and Salesforce or other CRM is desired


  • Tertiary qualification in either Technology or Business is preferable

Our Leadership Competencies

  • ‘Forward Focus’ – Aligning action to strategy
  • ‘Think Customer’ – Maximising customer value
  • ‘Drive’ – Driving execution towards performance
  • ‘Inspire’ – Motivating others to go beyond
  • ‘Team-up’ – Succeeding together

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227 Elizabeth St
2000 Sydney Directions


Be bold

We encourage all employees to make decisions and stand confidently behind them.

Be passionate

We’re excited about the future of our business and the commitment it will take to build it.

Be collaborative

We embrace our partners and work together to find solutions that are beneficial to all.

Be responsible

We accept full responsibility for our role in the world and the actions we inspire.


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