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Customer Champion

Come join our busy, fabulously high-energy environment and experience what life is like in the Zoo.

On our high-performance team, you’ll collaborate with fellow team members to deliver world-class experiences to our customers. This role is integral in Bambora’s goal to become the most customer-centric payments company in the world.

Skills:

  • You get things done – even against odds. You demonstrate true flexibility, are are able to shift tasks and priorities in a big way – at the drop of a hat.
  • You’re obsessed with learning and have a growth mindset. Your friends refer to you as “the curious one”. You’re creative and open minded, you’re always looking for ways to make things work more efficiently.
  • You have a high level of empathy. Emotional intelligence is at the forefront of everything we do.
  • To you, the glass is always full. Always.
  • You love helping people, and you love talking to people. Service orientation is a must.
  • You have strong, fully developed communication skills. You’re able to communicate across multiple platforms, with flawless professionalism, embodying the voice of Bambora.
  • You’re brilliant in your own way because ‘You’re oddly human’.

What you will learn:

  • We’re obsessed with learning and growth. You’ll develop a mindset, skills and network that will power you to the next level of your career.
  • We have a strong bias to internal promotion. We are all about personal development, we all rise together.
  • You’ll also learn…
    • What it's like to work in technology, in an organization that is fast moving and customer focused. 
    • How to utilize internal and external systems. 

Activities include:

  • You make all customers happy, which means answering their questions through the phone, email and chat, with the best aspects of your personality. If you don’t like being on the phone, you won’t be happy here.
  • As part of a high-performance team, you’ll be empowered to organize your daily work.
  • You’ll participate in daily stand-ups, where we discuss updates (ex product launches), blockers, projects and set the tone for the day.
  • You’ll do weekly reflections on what worked, what didn’t and how you can do better. Yes, we’re obsessed with learning, and constantly reflect on how we can grow. We’re big on continuous feedback, and as such you’ll have to be open to giving and receiving feedback as part of your day to day.
  • You’ll also work as a team to provide proactive experiences - you regularly make suggestions and implement these suggestions to make all customers happy.
  • You’ll work in a noisy, busy, fabulously high-energy environment. Yes, it’s a call centre first and foremost, and you’ll be on the phone for sure, but it’s not your traditional call centre. You’ll be a critical part of our Victoria, BC operations.

Experience needed:

  • We hire based on mindset, not experience. If you’re someone who has these skills, we want to meet you!
  • Fluency in French is a major bonus.
  • It would be great if you had an interest in working in technology.

You must be legally entitled to work in Canada. All offers of employment with Bambora are contingent on a successful background check. 

Tell us a recent example of how you wowed someone or made something happen against odds!!

Who we are:

The payment market is rapidly changing, and Bambora is a part of that change. We are a payment company with global presence and a mission to simplify payments for small and mid-sized merchants whether that business is in-store, online or in-app. In July 2017, we became part of Ingenico Group, one of the world's largest payment companies, which provides increased opportunities for us to simplify payments and help customers grow worldwide. 

In North America we are globally-minded with a start-up atmosphere. You will experience this in your every-day life as a Bamborian.

Life in the Zoo:

Welcome to our Zoo! It’s so nice to meet you. We boast an award-winning culture, with a strong set of internal values; but it’s humility and curiosity that guide our everyday interactions.

As a Bamborian you’ll experience:

An innovative employer funded approach to health and wellness through our benefits provider, League. We want our Bamborians to associate work with wellness. To make that happen, we offer MSP coverage, a Health Spending Account, dental and prescription coverage, RSP contributions matched by Bambora, life insurance, and free wellness events throughout the year.

We’ll always make sure you have healthy snacks and awesome local beverages to fuel yourself and Be Passionate in the Zoo. A place where you can be you at work and out in the world – Be Bold! Flexible work hours. Sick time. Top-up for Parental Leave.
You get the gist. We got you. We believe at Bambora that if you take the time just to Be, you’ll be an even better Bamborian.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Victoria BC

200-1803 Douglas Street
V8T 5C3 Victoria BC Directions

OUR VALUES: The 4B´s


Be bold

We encourage all employees to make decisions and stand confidently behind them.

Be passionate

We’re excited about the future of our business and the commitment it will take to build it.


Be collaborative

We embrace our partners and work together to find solutions that are beneficial to all.


Be responsible

We accept full responsibility for our role in the world and the actions we inspire.

 

Already working at Bambora?

Let’s recruit together and find your next colleague.

email
@bambora.com
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