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Technical Support Analyst Enterprise IT

The IT Support Specialist at Bambora keeps the lights on and enables our employees to work with technology in the most efficient way possible. Responsible for delivering the best IT support on the planet, this position enables employees to innovate and operate at their peak potential. Our two main departmental objectives are to build a strong foundation of core infrastructure and services and deploy new innovative solutions.

As a member of our Corporate Information Technology team, you'll be the go-to person for Bambora’s computer hardware and software needs, providing front-line user support for all of Bambora’s technologies. 

JOB DESCRIPTION & RESPONSIBILITIES 

You'll troubleshoot, respond to inquiries, and find solutions to technical challenges. Beyond the day-to-day, you'll improve user experience at Bambora by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with-in a mixed operating system environment (MacOS and Windows OS) and a range of devices (e.g. desktops, laptops, phone systems, video conferencing and various mobile devices, etc). Additionally, you'll occasionally partner with various teams including Security and Networking and Infrastructure to build great things. At Bambora, we also rely heavily on web-based services (Slack, Office365, Atlassian software). More specifically:

  • Act as IT Support representative for Bambora resolving problems with all Information technology, printers, AV and communications systems
  • Architect, automate and manage the Windows platform for Enterprise IT
  • Handle system access and maintain user accounts, passwords, data integrity & security
  • Develop and implement process improvements in how we build, secure, manage, and maintain our desktop infrastructure
  • Document, support, and automate operations and processes
  • Maintain accurate Asset Management records and inventory of equipment, software applications, and other IT assets
  • Provide remote support to users via ticket, chat, phone, or video conference
  • Support endpoint security standards (antivirus, firewall, patching, and two-factor authentication
  • Assist with moving equipment and migrating users to new systems or devices
  • Build written/video support training materials for staff and comprehensive documentation for internal troubleshooting 

CHARACTERISTICS 

You're a fast learner and a great communicator who can effectively support the IT needs of Bamborians of varying technical backgrounds.

You understand the importance of asset inventory and how to maintain an organized help desk. You are an analytical troubleshooter. You may not have the answer, but you want to and know how to find it. You articulate yourself well, vocally and in writing. You are a curious person and a fast learner and you love diving into new technologies and tools.

QUALIFICATIONS

  • Post Secondary IT Training
  • Experience with desktop imaging and deployment practices, WDS DFS
  • Experience with Windows 2012 Server and Active Directory. Windows based DNS and DHCP
  • Experience with purchasing, inventory, and asset management
  • Experience in OS management in a mixed environment (Windows, MacOS)
  • Exceptional Windows and MacOS troubleshooting skills; extensive knowledge of both MacOS and Windows as well as familiarity with iPhone and Android OS
  • Experience with administering VMWare VCenter host and machines
  • Experience with setup and support printer system (MFPs) in a corporate Environment

MERITING

  • Previous experience as an in-house IT Support, or equivalent experience
  • Network fundamentals (network configs, VPN, Firewalls, wireless, etc.) Experience with troubleshooting network issues in corporate network environment
  • Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA, Confluence, as well as other Atlassian products.
  • Familiarity with Slack
  • Ability to administer Office365

Note:

  • May rarely be required to participate in occasional after hours or emergency work.
  • Some occasional travel within Nordic
     

Become a Bamborian
The payment market is rapidly changing, and Bambora is a part of that change. We are a payment company with global presence and a mission to simplify payments for small and midsized merchants whether that business is instore, online or in-app. Our head office is in Stockholm, Sweden, but our work reaches people worldwide. Since the payment market is international, we have offices in Nordics as well as in Switzerland, Canada and Australia.

Today we have around 750 employees and we keep growing all the time. In July 2017, we became part of Ingenico Group, one of the world's largest payment companies, which provides increased opportunities for us to simplify payments and help customers grow
worldwide.      

 

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OUR VALUES: The 4B´s


Be bold

We encourage all employees to make decisions and stand confidently behind them.

Be passionate

We’re excited about the future of our business and the commitment it will take to build it.


Be collaborative

We embrace our partners and work together to find solutions that are beneficial to all.


Be responsible

We accept full responsibility for our role in the world and the actions we inspire.

 

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email
@bambora.com
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