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Service Delivery Manager

Bambora are looking for new star to join our Customer Experience team, based in Sydney Australia.

 As a Service Delivery Manager, you’ll collaborate and hustle with customers and colleagues to deliver world-class experiences, all part of our goal to become the most customer-centric payments company in the world.

 In this role you will be close to the action, you’ll get your hands dirty and you’ll be primarily responsible for delivering enterprise and strategic customers with top class support. You’ll own a portfolio of corporate customers and guide resolutions through technical solutions. You will lead complex operational support for existing products/platforms, deliver innovative solutions and project manage change requests, and coordinate customer and business reporting to demonstrate ongoing business value. Your focus will be on delivering a service and technical delivery framework which positively contributes to ongoing customer success, while facilitating continual improvements across your customer portfolio.

 At Bambora, we are eager innovators, so you must be flexible and open-minded, but never let it be to the expense of details! The Customer Success team is made up of Service Delivery Managers in Sydney and Melbourne, they are the foundation of knowledge for customer solutions and the hinge on which the relationship is built. This is a role which commands superior communication, technical and project management skills, a position that would suit an individual with a burning desire to deliver and constantly delight their customers. Of course, building scalable and sustainable customer success programs is your passion!

 Your main tasks will be:

  • 50/50 split between technical and service delivery, including project management and provision of complex support solutions via incident/problem/change/release management processes
  • Deliver industry leading customer success for Bambora online customers, driving continuous improvement through SDM frameworks
  • Main touch point for customers and key stakeholders in relation to operational portfolio, and proactive customer engagement
  • Build a high-performance customer experience culture within the business, developing and mentoring the broader team
  • Monthly reporting (internal and external), analytics and insights for major clients, and business reporting highlighting SLA compliance & financials

We are looking for a self-starter with key capabilities including:

  • Incredibly service minded with a great interest and understanding in payments technology
  • A strong leader and team player; adept at working with multiple people and projects at any given time
  • Breadth of experience in project management and solutions delivery, with a deep focus on data and reporting to drive results
  • Creative and process-driven – you're constantly looking to implement improvements and efficiencies (automation)
  • An excellent communicator, both verbal and written, with a seamless blend of professionalism and friendliness

Want to join the world’s biggest start up?

Payments should be easy, not difficult, that’s pretty simple. Bambora helps customers realise their dreams by breaking down barriers for expansion into new markets or sales channels. We are proud to come together as innovators, service engineers, financial advisors, marketers, and digital masters. We grow with our customers and help them navigate in an increasingly complex and globalised world. Today, Bambora process transactions in 65 markets and has over 700 employees in Europe, North America and Australia. All this is done in three years a truly unique journey, do you want to be part of that?

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Suite C Level 2, 117 Clarence Street
NSW 2000 Sydney Directions


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