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Onboarding & Implementation Manager

As the Onboarding & Implementation Manager, you’ll collaborate and hustle with colleagues and customers to deliver world-class experiences, all part of our goal to become the most customer-centric payments company in the world.

In this role you will get your hands dirty while leading a team who provides our customers with top class support. You’ll guide the team in technical solutions for onboarding and implementation related activities, rolling out innovative solutions for new customers and change requests for existing customers. Your focus will be on delivering an activation framework which positively contributes to additional revenue, while facilitating continual improvements across the customer onboarding process.

At Bambora, we are eager innovators, so you must be flexible and open-minded, but never let it be to the expense of details! The Onboarding & Implementation team has a direct link to our Sales and Account Management, and is the main contact for new customers in the Pacific region. This is a role which commands superior communication and project management skills, that would suit an individual with a burning desire to deliver and constantly delight Enterprise, Corporate, SME and Channel/Partner customers. Of course, delivering amazing Customer Service is your passion!

Your main tasks will be:

  • Guide, mentor and lead a high performing team with onboarding and implementing new projects
  • Find and deliver innovative technical and functional solutions for new customers  
  • Roll out continuous improvement initiatives for change management for existing customers
  • Monitor and report on onboarding and implementation metrics throughout the E2E customer journey, and ensure onboarding and change activities are delivered within agreed within KPI’s


We are looking for a self-starter with key capabilities including:

  • Incredibly service minded with a great interest and understanding in technology
  • A strong leader and team player; adept at working with multiple people and projects at any given time
  • Breadth of experience in project management and solutions delivery, with a deep focus on data and reporting to drive results
  • Creative and process-driven – you're constantly looking to implement improvements and efficiencies (automation)
  • An excellent communicator, both verbal and written, with a seamless blend of professionalism and friendliness

Want to join the world’s biggest start up?

Payments should be easy, not difficult, that’s pretty simple. Bambora helps customers realise their dreams by breaking down barriers for expansion into new markets or sales channels. We are proud to come together as innovators, service engineers, financial advisors, marketers, and digital masters. We grow with our customers and help them navigate in an increasingly complex and globalised world. Today, Bambora process transactions in 65 markets and has over 700 employees in Europe, North America and Australia. All this is done in three years a truly unique journey, do you want to be part of that?

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Suite C Level 2, 117 Clarence Street
NSW 2000 Sydney Directions


Be bold

We encourage all employees to make decisions and stand confidently behind them.

Be passionate

We’re excited about the future of our business and the commitment it will take to build it.

Be collaborative

We embrace our partners and work together to find solutions that are beneficial to all.

Be responsible

We accept full responsibility for our role in the world and the actions we inspire.


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