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CRM Performance Specialist

CRM Performance Specialist

Work with the best minds in the payment industry, building relationships and telling stories that convey empathy and admiration for business owners around the world. We take a data-driven approach to successfully connect our highly performance driven sales teams with our target audience and with relevant sales and marketing activities along the customer journey. 

As CRM Performance Specialist your main objective will be to take ownership of our CRM process and tools in order to successfully support our sales teams. You will be vital part of the Customer Lifecycle Management (CLM) and Insights team and work in close collaboration with the Salesforce development team, our Sales teams as well as our Growth Analytics team. 

Key Responsibilities:

• Ownership of the CRM process and tools (Salesforce and InsideSales) from a sales perspective - set up in terms of sales processes, leads and account structure
• Training of sales agents in the systems and tools as well as aligning way of working among the sales teams
• Sales system/CRM efficiency improvements. Setting architectural requirements towards the Salesforce team
• Develop and adjust customer segmentation ensuring seeklists inputs
• Configuration and optimizing call lists as well as pipeline management to support sales
• Reporting on pipeline and flows in Salesforce
• Second line support for InsideSales and incidents management
• Database management (CRM logic, acquisition, optimizing, migration, cleaning, nurture re-run of data)

To succeed in this role we believe you have project management/leadership skills and also strong analytic skills but with a broad commercial understanding, experience from a sales oriented business, preferable Telesales/Telemarketing and from working with CRM (from a technical and sales perspective). It´s also valuable if you have experience gathering sales and technical requirements and creating requests for CRM functionality.

Qualifications required:

• University degree in Business, Finance, Mathematics, Engineering or similar 
• 3 years of experience from sales, marketing or/and financial reporting and analytics and preferably you have a solid experience of working with big volumes of data
• In addition, you should have good experience of working with CRM systems/databases, (preferably experience from SFDC) 
• Fluent in any of the Nordic languages as well as English is a must

Are you excited about this opportunity? Great! Apply by submitting your CV and short motivation on why you are the perfect person for this position, no later than February 18, 2018. We encourage you to apply as soon as possible as we are reviewing all applications consecutively!

Become a Bamborian

The payment market is rapidly changing, and Bambora is a part of that change. We are a payment company with global presence and a mission to simplify payments for small and midsized merchants whether that business is instore, online or in-app. Our head office is in Stockholm, Sweden, but our work reaches people worldwide. Since the payment market is international, we have offices in Nordics as well as in Switzerland, Canada and Australia. Today we have around 750 employees and we keep growing all the time. In July 2017, we became part of Ingenico Group, one of the world's largest payment companies, which provides increased opportunities for us to simplify payments and help customers grow worldwide.

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Vasagatan 16
SE-111 20 Stockholm Directions


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