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IT Service Desk Analyst

The IT Service Desk Analyst at Bambora keeps the lights on and enables our employees to work with technology in the most effcient way possible. Responsible for delivering the best IT support on the planet, this position enables employees to innovate and operate at their peak potential. Our two main departmental objectives are to build a strong foundation of core infrastructure and services and deploy new innovative solutions.


As a member of our Corporate Information Technology team, you'll be the go-to person for Bambora’s computer hardware and software needs, providing front-line user support for all of Bambora’s technologies. 



What you’ll do:


You'll troubleshoot, respond to inquiries, and find solutions to technical challenges. Beyond the day-to-day, you'll improve user experience at Bambora by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with-in a mixed operating system environment (MacOS and WindowsOS) and a range of devices (e.g. desktops, laptops, phone systems, video conferencing and various mobile devices, etc). Additionally, you'll occasionally partner with various teams including Security and Networking and Infrastructure to build great things. At Bambora, we also rely heavily on web-based services (Slack, Office365, Atlassian software). More specifically:


  • Act as the main IT Support representative for Bambora North America resolving problems with all Information technology, printers, AV and communications systems.
  • Architect, automate and manage the Windows platform for Corporate IT.
  • Manage and optimizedesktop imaging,WDS, and corporate patch management.
  • Administer and maintain the health and integrity of our DFS.
  • Handle system access and maintain user accounts, passwords, data integrity & security
  • Develop and implement process improvements in how we build, secure, manage, and maintain our desktop infrastructure.
  • Document, support, and automateoperations and processes.
  • Maintain accurate Asset Management records and inventory of equipment, software applications, and other IT assets.
  • Provide remote support to users via ticket, chat, phone, or video conference.
  • Support endpoint security standards (antivirus, firewall, patching, and two-factor authentication.
  • Assist with moving equipment and migrating users to new systems or devices.
  • Build written/video support training materials for staff and comprehensive documentation for internal troubleshooting 

Who you are:

You're a fast learner and a great communicator who can effectively support the IT needs of Bamborians of varying technical backgrounds.


You understand the importance of asset inventory and how to maintain an organized help desk. You are an analytical troubleshooter. You may not have the answer, but you want to and know how to find it. You articulate yourself well, vocally and in writing. You are a curious person and a fast learner and you love diving into new technologies and tools.


You have:

  • Post Secondary IT Training
  • Minimum of 1-3 years as an in-house IT Support, or equivalent experience.
  • Experience with desktop imaging and deployment practices, WDS DFS.
  • Experience with Windows 2012 Server and Active Directory. Windows based DNS and DHCP.
  • Experience with purchasing, inventory, and asset management.
  • Experience in OS management in a mixed environment (Windows, MacOS).
  • Exceptional Windows and MacOS troubleshooting skills; extensive knowledge of both MacOS andWindows 10 as well as familiarity with iPhone and Android OS
  • Experience with administering VMWare VCenter host and machines.
  • Experience with setup and support printer system (MFPs) in a corporate environment.

Nice to haves:

  • Network fundamentals (network configs, VPN, Firewalls, wireless, etc.) Experience with troubleshooting network issues in corporate network environment.
  • Experience using and managing ticket-based enterprise workflow management systems, particularly Zendesk,JIRA, Confluence, as well as other Atlassian products.
  • Familiar with Slack
  • Ability to administer Office365
  • Familiar with SonicWall Firewalls


  • Some heavy lifting required
  • May rarely be required to participate in occasional after hours or emergency work.

The payment market is rapidly changing, and Bambora is a part of that change. We are a payment company with global presence and a mission to simplify payments for small and mid-sized merchants whether that business is in-store, online or in-app. In July 2017, we became part of Ingenico Group, one of the world's largest payment companies, which provides increased opportunities for us to simplify payments and help customers grow worldwide. 

In North America we are globally-minded with a start-up atmosphere. You will experience this in your every-day life as a Bamborian.

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Victoria BC

200-1803 Douglas Street
V8T 5C3 Victoria BC Directions


Be bold

We encourage all employees to make decisions and stand confidently behind them.

Be passionate

We’re excited about the future of our business and the commitment it will take to build it.

Be collaborative

We embrace our partners and work together to find solutions that are beneficial to all.

Be responsible

We accept full responsibility for our role in the world and the actions we inspire.


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